Support
Something not working? Tell us.
Support is handled by the same people who build the apps. Most emails get a reply within two working days, often sooner.
Email support
support@azora.groupTo help us help you faster, mention:
- Which app, and its version
- Your phone model and Android version
- What happened, step by step
Common questions
I paid for something but didn't get it.
First, close the app completely and open it again. Then try Restore purchases in the app's settings, if there is one. Still missing? Email us with the Google Play order number (it starts with GPA and is in your receipt email) and we'll sort it out.
How do I cancel a subscription?
Open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions. Pick the app and tap Cancel. You keep access until the end of the period you've already paid for.
Can I get a refund?
Within 48 hours of buying, you can usually request one directly from Google Play. After that, write to us and explain what happened. If the app didn't do what it said it would, we'll help.
The app keeps crashing.
Make sure you're on the latest version from the Play Store. If it still crashes, email us your phone model, Android version and roughly what you were doing at the time. A screenshot or screen recording helps a lot.
How do I delete my account?
Everything is explained on the data deletion page. You can do it in the app or by email.
I have an idea for a feature.
Please send it. We read every one. We can't build everything, but a lot of good changes started as someone's email.
Privacy question instead? privacy@azora.group, or read the privacy policy.